1.Scope of This Privacy Policy

This Privacy Policy applies to all information we collect in the course of providing services including medical billing, coding, credentialing, scribing, and telemarketing to healthcare professionals, and through your use of our website. It also describes your rights and choices regarding the information we collect.

2.HIPAA Compliance

We are a HIPAA-compliant business associate. As such, we maintain the confidentiality, integrity, and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and all applicable regulations.

3.Information We Collect

We may collect the following categories of information:

• Protected Health Information (PHI):
  Patient names, addresses, insurance details, medical records, billing information, and other health-related data needed to perform our services.

• Business Contact Information:
  Names, job titles, email addresses, phone numbers, and practice addresses of healthcare professionals.

• Website Usage Data:
  IP addresses, browser type, referring websites, pages visited, and other anonymous usage data collected through cookies and analytics tools.

4.How We Use Information

We may use collected information for the following purposes:

• To provide healthcare revenue cycle management services
• To process insurance claims and payer communications
• To fulfill credentialing and provider enrollment tasks
• To communicate with clients and respond to inquiries
• To monitor service quality and performance
• To meet legal and regulatory obligationss

5.How We Share Information

We do not sell, lease, or rent your personal or health information. We may disclose information only as necessary:

• To authorized personnel involved in service delivery
• To third-party service providers under contractual obligations and HIPAA-compliant agreements
• To insurance payers and credentialing entities
• To comply with legal obligations or court orders
• With your explicit consent or direction

SMS Data: Mobile Opt-in, SMS Consent, and phone numbers collected solely for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

6.Data Security

We employ administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of all sensitive data we handle, including:

• Data encryption (in transit and at rest)
• Access controls and user authentication
• Regular audits and system monitoring
• Staff training on HIPAA security and privacy practices