1.Scope of This Privacy Policy

This Privacy Policy applies to all information we collect in the course of providing services including medical billing, coding, credentialing, scribing, and telemarketing to healthcare professionals, and through your use of our website. It also describes your rights and choices regarding the information we collect.

2.HIPAA Compliance

We are a HIPAA-compliant business associate. As such, we maintain the confidentiality, integrity, and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and all applicable regulations.

3.Information We Collect

We may collect the following categories of information:

• Protected Health Information (PHI):
  Patient names, addresses, insurance details, medical records, billing information, and other health-related data needed to perform our services.

• Business Contact Information:
  Names, job titles, email addresses, phone numbers, and practice addresses of healthcare professionals.

• Website Usage Data:
  IP addresses, browser type, referring websites, pages visited, and other anonymous usage data collected through cookies and analytics tools.

4.How We Use Information

We may use collected information for the following purposes:

• To provide healthcare revenue cycle management services
• To process insurance claims and payer communications
• To fulfill credentialing and provider enrollment tasks
• To communicate with clients and respond to inquiries
• To monitor service quality and performance
• To meet legal and regulatory obligationss

5.How We Share Information

We do not sell, lease, or rent your personal or health information. We may disclose information only as necessary:

• To authorized personnel involved in service delivery
• To third-party service providers under contractual obligations and HIPAA-compliant agreements
• To insurance payers and credentialing entities
• To comply with legal obligations or court orders
• With your explicit consent or direction

6.Data Security

We employ administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of all sensitive data we handle, including:

• Data encryption (in transit and at rest)
• Access controls and user authentication
• Regular audits and system monitoring
• Staff training on HIPAA security and privacy practices

7.Your Rights

As a healthcare provider or user of our services, you have the right to:

• Request access to or correction of your information
• Enter into a Business Associate Agreement (BAA)
• Contact us to raise questions or concerns about privacy practices
• Patients seeking access to their medical information should contact their provider directly.

Terms and Conditions

By accessing or using the services of Practice Align LLC, including but not limited to our website, software, communication tools, and support services, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, you should not use our services.

1. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not use our platform in any way that could damage, disable, overburden, or impair our systems or interfere with any other party’s use of the services.

2. SMS Communications

By opting in to receive SMS communications from Practice Align LLC, you consent to receive messages related to appointment reminders, scheduling updates, billing notifications, and other service-related alerts. Message frequency may vary. Standard message and data rates may apply based on your mobile carrier. You can opt out at any time by replying STOP to any message. For help, reply HELP or visit practicealignllc.com .

3. Proprietary Rights

All content, features, and functionality on our website—including text, graphics, logos, images, software, and other materials—are the exclusive property of Practice Align LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or create derivative works from any part of our site or services without prior written consent.